NDIS Support & Mentoring Service Agreement

LifeTrail

NDIS Support & Mentoring Service Agreement

Version 7.0 – Integrated Outdoor Supports

Note: This is a read-only version of the full Service Agreement. A downloadable and electronically signable PDF is available at the bottom of this page.

1. About This Agreement

This Service Agreement explains how LifeTrail delivers NDIS support and mentoring services, and what both the Participant and Provider can expect when working together.

LifeTrail provides disability support services. Outdoor activities, including walking or hiking, may be used as a context for delivering these supports when appropriate to the Participant’s goals, capacity, and support needs.

2. Provider Details

Provider: LifeTrail
Owner: Didier Monot
ABN: 67 658 838 920

LifeTrail is an unregistered NDIS provider supporting Self-Managed and Plan-Managed Participants.

This agreement is enforceable under Australian Consumer Law and Western Australian law.

3. Purpose and Approach

LifeTrail provides personalised support and mentoring that builds confidence, independence, and capacity through respectful, person-centred relationships.

Supports are delivered in a strengths-based and collaborative manner. Participants are encouraged to communicate openly and take an active role in shaping their support journey.

4. Supports Provided

Supports are aligned with the Participant’s NDIS Plan and goals and may include:

  • One-to-one mentoring and guidance
  • Capacity building and life-skill development
  • Emotional support and confidence building
  • Support with planning, decision-making, and participation
  • Community access and participation

Supports may be delivered through everyday, community-based, or outdoor activities, as agreed.

5. Outdoor and Activity-Based Supports (Including Hiking)

Where appropriate and agreed, supports may be delivered while engaging in outdoor activities such as walking or hiking.

These activities are used solely as a means of delivering disability support and mentoring, and are not provided as recreational or tourism services.

All outdoor and hiking activities are delivered as part of disability support and mentoring services and are not provided as recreational or tourism services.

Activities are adapted to the Participant’s abilities, health considerations, and comfort level. No fitness standard is required.

LifeTrail does not provide adventure, extreme, or high-risk activities under NDIS supports.

6. Types of Support

Contact Supports

  • Face-to-face mentoring or support sessions
  • Online or phone-based mentoring
  • Support delivered in community or outdoor settings where appropriate

Non-Contact Supports

  • Planning and preparation
  • Documentation and progress notes
  • Research and coordination related to Participant goals

Third-Party Contact

  • Communication with agreed members of the Participant’s support network

7. Responsibilities

LifeTrail Responsibilities

LifeTrail agrees to:

  • Deliver supports respectfully and professionally
  • Act in the Participant’s best interests
  • Maintain appropriate duty of care and boundaries
  • Protect privacy and confidentiality
  • Keep accurate records
  • Provide reasonable notice of changes
Participant Responsibilities

The Participant (and/or Representative) agrees to:

  • Share relevant health, mobility, and support information
  • Communicate concerns or changes in capacity
  • Treat workers respectfully
  • Provide reasonable notice of cancellations
  • Ensure sufficient NDIS funding is available

8. Safeguards and Qualifications

LifeTrail maintains:

  • $10,000,000 Public Liability Insurance
  • $1,000,000 Professional Indemnity Insurance
  • Current Remote First Aid Certificate
  • Working With Children Check
  • Certificate IV in Residential and Community Care of Children
  • Licenced DBCA and Tourism WA Hiking Operator, audited annually
  • 20 years + 1:1 assessment and mentoring related experience for people with a disability and mental health challenges
  • 3000 km hiking experience

9. Payments, Pricing, and Cancellations

LifeTrail invoices after supports are delivered unless otherwise agreed.

  • Pricing aligns with the current NDIS Pricing Arrangements and Price Limits
  • Invoices are issued weekly to the nominated Plan Manager or Self-Managed Participant
  • Cancellations with less than 7 clear days’ notice may be charged in line with NDIS rules
Capacity Building Supports

From $80.06 per hour
(Aligned with relevant NDIS support item pricing)

Support item selection and invoicing align with the participant’s NDIS plan.

LifeTrail supports Self-Managed and Plan-Managed participants.

Improved Daily Living Skills – 09_009_0117_6_3
Support to develop emotional regulation, independence, executive functioning and daily life skills.

Increased Social & Community Participation – 09_011_0117_6_3
Support to build confidence and participation capacity in community and social environments.

Assistance in Managing Life Stages, Transitions & Supports – 09_006_0106_6_3
Support to navigate life changes, build planning skills and strengthen independence across stages of life.

Finding and Keeping a Job – Workplace Assistance – 10_016_0102_5_3

  • Support item selection and invoicing align with the participant’s NDIS plan.
  • LifeTrail supports Self-Managed and Plan-Managed participants.
  • Support to develop work readiness, communication skills, confidence and sustainable employment capacity.

Finding and Keeping a Job –  School Leaver Employment Supports (SLES) – 10_021_0102_5_3
Structured support for school leavers preparing for employment pathways.

See School Leaver Employment Supports (SLES) for requirements and Price information

Core Supports

Social & Community Participation – (Hiking support only)

Week Days – From $70.23 per hour
All Day – Community, Social and Recreation Activities – 04_210_0125_6_1
Access Community Social and Rec Activ – Standard – Weekday Daytime – 04_104_0125_6_1

Saturdays – $98.83 per hour
Access Community Social and Rec Activ – Standard – Saturday – 04_105_0125_6_1

Sundays – $127.43 per hour
Access Community Social and Rec Activ – Standard – Sunday – 04_106_0125_6_1

10. Ending the Agreement

Either party may end this agreement with two weeks’ notice, unless immediate termination is required due to safety or wellbeing concerns.

11. Feedback and Complaints

Participants may raise concerns with:

Didier Monot
Phone: 0410 756 065

Participants may also contact their Support Coordinator, LAC, the NDIA, or the NDIS Quality and Safeguards Commission.

12. Agreement Acceptance

By signing below, both parties confirm that they have read, understood, and agree to this Service Agreement.

Participant Name: _______________________________
Signature: ________________________ Date: __________

Participant Representative (if applicable):
Name: _______________________________
Relationship: _________________________
Signature: ________________________ Date: __________

Provider – LifeTrail
Name: Didier Monot
Signature: ________________________ Date: __________

Download the Service Agreement

[Download the LifeTrail NDIS Support & Mentoring Service Agreement (PDF)]

Participants are welcome to ask questions before signing.

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