NDIS Support & Mentoring Service Agreement

LifeTrail

NDIS Support & Mentoring Service Agreement

Version 7.0 – Integrated Outdoor Supports

Note: This is a read-only version of the full Service Agreement. A downloadable and electronically signable PDF is available at the bottom of this page.

1. About This Agreement

This Service Agreement explains how LifeTrail delivers NDIS support and mentoring services, and what both the Participant and Provider can expect when working together.

LifeTrail provides disability support services. Outdoor activities, including walking or hiking, may be used as a context for delivering these supports when appropriate to the Participant’s goals, capacity, and support needs.

2. Provider Details

Provider: LifeTrail
Owner: Didier Monot
ABN: 67 658 838 920

LifeTrail is an unregistered NDIS provider supporting Self-Managed and Plan-Managed Participants.

This agreement is enforceable under Australian Consumer Law and Western Australian law.

3. Purpose and Approach

LifeTrail provides personalised support and mentoring that builds confidence, independence, and capacity through respectful, person-centred relationships.

Supports are delivered in a strengths-based and collaborative manner. Participants are encouraged to communicate openly and take an active role in shaping their support journey.

4. Supports Provided

Supports are aligned with the Participant’s NDIS Plan and goals and may include:

  • One-to-one mentoring and guidance
  • Capacity building and life-skill development
  • Emotional support and confidence building
  • Support with planning, decision-making, and participation
  • Community access and participation

Supports may be delivered through everyday, community-based, or outdoor activities, as agreed.

5. Outdoor and Activity-Based Supports (Including Hiking)

Where appropriate and agreed, supports may be delivered while engaging in outdoor activities such as walking or hiking.

These activities are used solely as a means of delivering disability support and mentoring, and are not provided as recreational or tourism services.

All outdoor and hiking activities are delivered as part of disability support and mentoring services and are not provided as recreational or tourism services.

Activities are adapted to the Participant’s abilities, health considerations, and comfort level. No fitness standard is required.

LifeTrail does not provide adventure, extreme, or high-risk activities under NDIS supports.

6. Types of Support

Contact Supports

  • Face-to-face mentoring or support sessions
  • Online or phone-based mentoring
  • Support delivered in community or outdoor settings where appropriate

Non-Contact Supports

  • Planning and preparation
  • Documentation and progress notes
  • Research and coordination related to Participant goals

Third-Party Contact

  • Communication with agreed members of the Participant’s support network

7. Responsibilities

LifeTrail Responsibilities

LifeTrail agrees to:

  • Deliver supports respectfully and professionally
  • Act in the Participant’s best interests
  • Maintain appropriate duty of care and boundaries
  • Protect privacy and confidentiality
  • Keep accurate records
  • Provide reasonable notice of changes
Participant Responsibilities

The Participant (and/or Representative) agrees to:

  • Share relevant health, mobility, and support information
  • Communicate concerns or changes in capacity
  • Treat workers respectfully
  • Provide reasonable notice of cancellations
  • Ensure sufficient NDIS funding is available

8. Safeguards and Qualifications

LifeTrail maintains:

  • $10,000,000 Public Liability Insurance
  • $1,000,000 Professional Indemnity Insurance
  • Current First Aid Certificate
  • Working With Children Check
  • Certificate IV in Residential and Community Care of Children
  • NDIS Worker Screening Check: 4-IVL7V44

9. Payments, Pricing, and Cancellations

LifeTrail invoices after supports are delivered unless otherwise agreed.

  • Pricing aligns with the current NDIS Pricing Arrangements and Price Limits
  • Invoices are issued to the nominated Plan Manager or Self-Managed Participant
  • Cancellations with less than 7 clear days’ notice may be charged in line with NDIS rules

10. Ending the Agreement

Either party may end this agreement with two weeks’ notice, unless immediate termination is required due to safety or wellbeing concerns.

11. Feedback and Complaints

Participants may raise concerns with:

Didier Monot
Phone: 0410 756 065

Participants may also contact their Support Coordinator, LAC, the NDIA, or the NDIS Quality and Safeguards Commission.

12. Agreement Acceptance

By signing below, both parties confirm that they have read, understood, and agree to this Service Agreement.

Participant Name: _______________________________
Signature: ________________________ Date: __________

Participant Representative (if applicable):
Name: _______________________________
Relationship: _________________________
Signature: ________________________ Date: __________

Provider – LifeTrail
Name: Didier Monot
Signature: ________________________ Date: __________

Download the Service Agreement

[Download the LifeTrail NDIS Support & Mentoring Service Agreement (PDF)]

Participants are welcome to ask questions before signing.

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