LifeTrail Privacy Policy

LifeTrail Privacy Policy

Last updated: 23.11.2025

LifeTrail (“we”, “us”, “our”) is committed to protecting your privacy. This page explains how we collect, use, and protect your personal information when you visit our website, make a booking, or participate in our hiking, mentoring, and related services.

1. What Personal Information We Collect

Information you provide

  • Name, email address, phone number

  • Emergency contact details

  • Medical information relevant to safe participation (e.g., allergies, injuries, medications)

  • Disability or support needs (for NDIS or inclusive hikes)

  • Payment and billing details

  • Information submitted through forms, emails, or messages

  • Photos or videos (with your consent only)

Information collected automatically

  • Website usage data (browser type, pages visited, IP address)

  • Cookie and analytics data

2. How We Use Your Information

We use your information to:

  • Provide guided hikes, mentoring, and related services

  • Ensure your safety during activities

  • Process bookings and payments

  • Communicate about your hike or service

  • Tailor experiences to your needs or goals

  • Improve our website and services

  • Meet legal, insurance, and compliance obligations

  • Share information with NDIS participants or support coordinators only with consent

We do not sell or trade your personal information.

3. Sharing Your Information

We may share limited information with:

  • Emergency services for safety purposes

  • Insurance providers when required

  • NDIS/plan managers/support coordinators (with your approval)

  • Service providers who assist us (payment gateways, website hosting)

  • Third parties when legally required

All third parties are required to protect your data.

4. NDIS & Medical Information Callout

Important for NDIS participants and anyone with medical considerations:

  • LifeTrail may collect medical or support information to ensure safety and a positive experience.

  • Sharing this information with your NDIS plan manager or support coordinator will only occur with your consent.

  • You can update or withdraw your information at any time by contacting he***@***********om.au.

5. Photography & Media

  • Photos or videos will only be used with your written or verbal consent.

  • Consent can be withdrawn at any time.

6. Storing Your Information

  • Personal information is stored securely with restricted access.

  • Retention only as long as necessary for services, business, or legal requirements.

7. Your Rights

You can request to:

  • Access the personal information we hold about you

  • Correct inaccurate information

  • Withdraw consent for photography or communications

  • Request deletion of your information (unless we must keep it for legal reasons)

Contact: he***@***********om.au

8. Cookies & Website Analytics

  • We may use cookies or analytics tools to improve your experience.

  • Cookies can be disabled in your browser settings.

9. Links to External Sites

  • Our website may link to other sites. We are not responsible for their privacy practices.

10. Changes to This Policy

  • Policy updates will be reflected in the “Last updated” date.

11. Contact Us

LifeTrail
Email: he***@***********om.au
Website: https://lifetrail.com.au

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